Privacy Policy for DSDT

Information We Collect

To provide you with our Dubai desert safari services and manage your bookings effectively, we may gather certain types of information:

Personal Identification Information

This includes details you provide when booking or inquiring about our services, such as your name, email address, phone number, and country of residence.

We collect this information directly from you through our website booking forms, email communications, or phone calls.

Booking Details

We record specifics related to your booking, including the date of the safari, the number of participants (adults and children), your pickup location within Dubai, and any special requests or preferences you communicate to us.

Payment Information

When you make a payment for our services, we collect the necessary payment details to process the transaction. This may include credit card numbers or other payment account information.

Please note that sensitive payment details are processed through secure payment gateways, and we do not store your full credit card information on our servers.

Website Usage Information

Like many websites, we may automatically gather non-personal information about your visit. This can include your IP address, browser type, operating system, the pages you viewed on our site, and the duration of your visit.

This data helps us improve our website functionality and user experience. We typically collect this information using cookies and similar technologies (see our Cookies section below).

How We Use Your Information

The information we gather serves several key purposes, all aimed at providing you with a seamless and enjoyable desert safari experience:

Service Provision and Booking Management

Your personal identification and booking details are primarily used to confirm and manage your reservation.

This includes arranging pickups, coordinating with our team and partners, and ensuring all aspects of your booked tour are handled efficiently.

Communication

We use your contact information (email address, phone number) to communicate with you regarding your booking. This may involve sending confirmation details, providing updates about your tour, responding to your inquiries, and requesting feedback after your safari experience.

Payment Processing

Payment information is used solely for processing the payment for your booked services through secure third-party payment processors.

Service Improvement

Website usage information helps us understand how visitors interact with our site. We analyze this data to identify areas for improvement, improve website navigation, and optimize the overall user experience.

Customizing Your Experience

We strive to make your adventure safe and enjoyable for everyone. Information you provide may be used to accommodate specific needs or requests. For instance, understanding the composition of your group allows us to make suitable arrangements. 

Guests, including toddlers, expectant mothers, individuals with heart conditions, or those with back problems, may prefer to skip the dune bashing activity.

We ensure these guests are comfortably transported directly to the desert camp to enjoy other activities such as camel riding, henna painting, live entertainment shows (like Belly Dance and Fire Show), Sheesha (Hookah), and the BBQ dinner buffet.

Legal Compliance

We may use or disclose your information if required by law, regulation, legal process, or governmental request.

Information Sharing and Disclosure

We value your privacy and do not sell, trade, or rent your personal identification information to others. However, there are specific circumstances under which we may share your information:

Service Partners

To deliver our services effectively, we may share necessary details (like your name, pickup location, and number of guests) with trusted third-party partners who assist us in operating our tours. These partners include transportation providers and camp operators.

We only share the information required for them to perform their specific functions and require them to uphold the confidentiality of your information.

Legal Requirements

We may disclose your personal information if required to do so by law or in the good faith belief that such action is necessary to comply with legal obligations, protect and defend the rights or property of DSDT, act in urgent circumstances to protect the personal safety of users of our services or the public, or protect against legal liability.

Business Transfers

If DSDT is involved in a merger, acquisition, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We do not share your information with third parties for marketing purposes without your explicit consent.

Data Security

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect it from unauthorized access, disclosure, alteration, or destruction. We use secure server environments and encryption technologies (like SSL) for transmitting sensitive information, particularly payment details processed through our trusted payment gateway partners. 

While we strive to use commercially acceptable means to protect your personal information, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

Access to personal information within our organization is restricted to authorized personnel who need the information to perform their job functions.

Safety and Compliance

Your safety and satisfaction are paramount during your tour with DSDT. We adhere to strict operational standards to ensure a secure and high-quality service.

Vehicle and Driver Certification

We confirm that all vehicles used for our Desert Safari tours are approved by the relevant authorities, including the Department of Economy and Tourism (DTCM) in Dubai and the Sharjah Commerce and Tourism Development Authority (SCTDA), where applicable. Furthermore, all our safari drivers possess the necessary permits and licenses required by the Roads and Transport Authority (RTA) and DTCM, ensuring they are qualified and authorized to operate safari tours safely and professionally.

Use of Cookies

Our website, DSDT, may use “cookies” to improve your browsing experience. Cookies are small text files placed on your device by websites you visit. They are widely used to make websites work, or work more efficiently, as well as to provide information to the site owners.

We use cookies for several purposes:

• Essential Cookies: Some cookies are necessary for the basic operation of our website, such as enabling secure login or managing your booking session.
• Performance Cookies: These cookies collect anonymous information about how visitors use our website, for instance, which pages visitors go to most often. This data helps us optimize the website and make it easier to navigate.
• Functionality Cookies: These cookies allow the website to remember choices you make (such as your language preference) and provide enhanced, more personal features.

You can accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the DSDT website or services.

Third-Party Links

Our website may contain links to other websites that are not operated by DSDT. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. This Privacy Policy applies only to information collected by the DSDT website.

Children’s Privacy

Our services are generally suitable for families. However, our website and services are not specifically directed at individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13.

If you are a parent or guardian and you are aware that your child has provided us with personal information without your consent, please contact us. If we become aware that we have collected personal information from a child under age 13 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will inform you via email and/or a prominent notice on our Service, before the change becomes effective, and update the “effective date” at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when posted on this page.